Terms of Service

1. Who provides Nestory

Asim Siddiqui (ABN 78 320 350 272), trading as Nestory, provides the service. Address: Suite 19, Level 1 191 Church Street Parramatta NSW 2150. Support: support@nestory.homes. Legal notices: info@nestory.homes.

These Terms apply only to Nestory supplied in Australia and should be read with the Privacy Policy and the Parent and Guardian Child Data Notice.

2. Eligibility, adult accounts and acceptance

Only a person aged 18 years or over may create, administer or hold login credentials for a Nestory account. A new parent or adult account must complete the age confirmation and accept the current Terms before activation.

Children may have supervised profiles and interact with household features under adult supervision, but they are not subscribers, do not enter this contract and must not be given independent login credentials.

Each adult login holder accepts these Terms for themselves. A family administrator cannot accept contractual terms on behalf of another adult account holder.

The adult who creates or administers a family confirms that they are authorised to add household members and to provide information, photos, messages, calendars, documents and other content relating to them.

3. The service and licence

Nestory is a household organisation service that may include a family dashboard and wall display, calendars, tasks, chores, rewards, meals, groceries, reminders, family events, messages, memories, Capture/Add, integrations and Smart Features powered by AI.

Subject to these Terms and applicable fees, Nestory grants adult account holders a limited, revocable, non-exclusive and non-transferable licence to use the service for personal and household purposes in Australia.

4. Family administration, permissions and shared displays

Family administrators control roles, invitations, child profiles, integrations and selected privacy or display settings. They must use those powers fairly, lawfully and only for household purposes.

Information shown on a shared wall or household device may be visible to visitors or other people in the home. Adults should use the privacy screen, PIN, role controls and other visibility settings appropriate to their household.

Nestory is not intended for covert surveillance of family members. Do not use it to unlawfully monitor, threaten, shame, exploit or endanger another person.

5. Family content and Capture/Add

You and your family remain responsible for information submitted to Nestory. Upload or connect only content you are authorised to use and share.

Capture/Add may receive text, links, images, documents and other supported content directly in Nestory or through enabled channels such as email, Telegram or WhatsApp. Those third-party channels process the communication under their own terms before Nestory receives it.

Nestory may classify captured content and route it into household features. Capture applies automated privacy minimisation before selected content is sent to external AI, including pseudonymising family-member names and redacting certain contact or account-like details. This reduces exposure but does not guarantee that the remaining content is anonymous.

Captured originals and metadata may be stored privately for processing, review, audit, deduplication and the resulting household record, subject to the Privacy Policy and retention schedule.

6. Content ownership and intellectual property

You retain ownership of family content. You grant Nestory a limited licence to host, store, process, transmit, display, back up and technically transform that content only as needed to provide, secure and support the service, comply with law, enforce these Terms or follow your instructions.

Nestory and its licensors own the software, branding, interfaces, documentation and other service materials. You must not resell, scrape, overload, bypass access or billing controls, introduce malicious code, or reverse engineer Nestory except to the extent the law does not permit that restriction.

7. Child profiles and sensitive household information

Child profiles are supervised household profiles. Depending on the features an adult chooses to use, a child profile may include a name or nickname, date of birth, photo, school and routine information, activities, chores, rewards, meal or dietary information, allergies, mood or status, and household events connected with the child.

Nestory is not intended to be a repository for government identifiers, complete medical or therapy files, formal school records, child-protection files, legal evidence or other records that are unnecessary for ordinary household organisation.

Adults should tell children about Nestory in age-appropriate language and consider reasonable requests to correct, hide or remove information.

8. Subscription, free trial and billing through Google Play

Nestory has one standard subscription costing 7.99 AUD per month including GST. There is no annual plan, no tiered or Pro plan and no paid add-on in this release.

Nestory is distributed through the Google Play Store, and the subscription is purchased and billed through Google Play. Google is the merchant of record for that purchase. Your Google account payment method is charged by Google, and Nestory never receives or stores your card details.

Eligible new families receive a 90-day free trial. Google Play requires a valid payment method on your Google account when the trial starts. No subscription fee is charged during the trial.

Unless you cancel before the trial ends, the subscription automatically converts to a paid monthly subscription and renews monthly through Google Play until cancelled. Before you confirm, the Google Play purchase screen shows the price, the trial period, the renewal frequency and the date of the first charge.

Cancelling. Because Google Play bills the subscription, you cancel it in Google Play — open the Play Store, go to Payments and subscriptions, choose Nestory and cancel. Nestory provides a link to that screen in Settings. Cancelling during the trial prevents the first charge, and trial access ordinarily continues to the stated trial end. Cancelling a paid subscription stops future renewals, and paid access ordinarily continues to the end of the current billing period.

Refunds. Refunds for Google Play purchases are handled under Google Play's refund policy and the rules of that store. Contact support@nestory.homes and Nestory will assist where it can. Nothing in these Terms limits refund, re-supply or other remedies that cannot be excluded under the Australian Consumer Law.

A price increase receives reasonable advance notice through Google Play and the app, does not apply retrospectively, and you may cancel before it takes effect. After a failed payment, Google Play may retry and Nestory may restrict paid functionality after a reasonable grace period. Family data is not deleted merely because a payment failed.

9. Smart Features, DeepSeek and Gemini

Smart Features are optional at family level and may be inaccurate. If an adult enables Smart Features, Nestory may use selected household context, including relevant child-profile context, to generate classifications, summaries, suggestions, answers and household actions. Nestory does not currently provide a separate child-context AI switch.

DeepSeek is used for approved text, chat, classification and reasoning tasks. Google Gemini is used for approved image and vision tasks. The exact production arrangements and data locations are set out in the Privacy Policy.

Where an AI provider requires a request identifier, Nestory sends a provider-specific pseudonymous identifier derived using a keyed HMAC, rather than the internal family identifier.

Capture may automatically execute certain routine actions where auto-routing is enabled and the action satisfies Nestory's configured trust, confidence and risk rules. Other actions remain for review. Automated routing can make mistakes, so adults should review household changes and use the available undo and history controls.

Nestory does not intend Smart Features to make decisions that determine a person's legal rights, eligibility for essential services or similarly significant interests. Do not rely on Smart Features as medical, mental-health, legal, financial, child-protection, emergency, dietetic or other professional advice.

10. Integrations and third-party services

Optional integrations may include Google Calendar and Tasks, Apple Calendar/CalDAV, sign-in providers and supported Capture channels. If you connect a service, you authorise Nestory to access, display, sync, create, update or delete information within the permissions and feature settings you choose.

Third-party services operate under their own terms and may change, fail or suspend access independently. Review important events and tasks, and disconnect integrations you no longer use.

11. Location, sharing and information visible outside the family

If an adult chooses to provide a home address, suburb or device-derived coordinates, Nestory may store that information for location-dependent household features. Nestory is not designed as a continuous child-location tracking service.

Share links and QR codes can make selected household information available to anyone who has the link until it expires. Treat them as confidential. Food reports are designed to redact member identities before external sharing, but may still reveal dietary or allergy information.

12. Safety, health and information quality

Nestory is a household organisation service. It is not an emergency system, medical device, health provider, dietitian, therapist, childcare provider, lawyer, financial adviser or child-protection service.

Features concerning meals, allergies, dietary preferences, fitness goals, moods or parenting context are for household organisation and compatibility support only. Verify ingredients, allergens, appointments, safety-critical information and professional decisions independently.

13. Availability, changes, suspension and termination

Nestory may change, improve, suspend or discontinue features. For materially adverse changes to a paid service, reasonable notice will be given where practicable unless urgent legal, security or technical action is required.

Access may be restricted for security, abuse, non-payment, unlawful conduct or material breach, with notice and a reasonable opportunity to remedy where appropriate. Serious fraud, exploitation or security threats may justify immediate restriction.

After account termination or a verified deletion request, Nestory applies the Privacy Policy and retention schedule. Where available and safe, an adult account holder may export family data before permanent deletion.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Depending on the circumstances, remedies can include re-supply, refund, compensation or other statutory relief.

15. Liability

To the extent permitted by law, Nestory is provided on an available basis and does not promise uninterrupted, error-free or perfectly accurate operation. To the extent a monetary cap is legally permitted, Nestory's aggregate liability for ordinary contractual claims is limited to the greater of the fees paid for the affected service in the preceding 12 months and AUD 100.

The cap does not apply where liability cannot lawfully be limited, including applicable consumer guarantees, fraud, wilful misconduct or personal injury caused by negligence.

16. Privacy, complaints, changes and general terms

Nestory handles personal information under the Privacy Policy and related notices. Contact support@nestory.homes for service complaints and support@nestory.homes for privacy matters.

These Terms are governed by the laws of New South Wales, Australia, without limiting rights under mandatory Australian law. If a provision is unenforceable, the remainder continues. A failure to enforce a right is not a waiver.

Material contractual changes receive reasonable notice and fresh acceptance where appropriate. Nestory keeps an archived copy of each version accepted by an adult account holder.